4 Sending a Repair

You never need advance permission to send a repair to Camtech. Box it, insure it, ship it. ALWAYS INCLUDE YOUR EMAIL ADDRESS IN YOUR COVER LETTER for fastest service. You will receive a pdf and plain text copy of your estimate. If you don't supply an email address (or simply don't have one) it will be sent by mail. Email is always the fastest way.

IT is best not to send your camera in the original Olympus box or common shoe box. Wrap your camera in a plastic bag and pack it carefully. Use a sturdy corrugated cardboard box. The Post Office can supply the proper box if you don't have one. Pack in styrofoam peanuts, bubble wrap or crumpled newspaper on all sides. When you close the box, tape it shut and shake it, the contents should not be loose or thumping around inside. Send your Zuiko lenses along if you like. There will be a cleaning and / or repair charge for each lens if it is determined that they need work. Please do not send winder or flash batteries.

Please do not send camera cases, bags, winder or flash AA batteries. Any included accessories, like body caps, hot shoes, md caps, straps etc., will be returned to you with your completed repair. Use Priority Mail, UPS, Fed Ex, whatever's most convenient or best for you. Please include a cover letter which includes your return address, email address and (if you've decided to include it) your cc info (see box below). I am the ONLY one who'll see the information in your letter. If you've sent the repair "pre-approved" we will mail or email an acknowledgement to you.

If using credit card, you may "pre-approve" your repair up to a preset amount. Within your cover letter, include Mastercard or Visa credit card numbers, see bottom of page for credit card requirements. You will be notified if anything unusual is found during the estimate.
You can also pay with paypal after you receive your estimate. In this case, go to www.paypal.com and submit payment to omtech1@verizon.net. it is best not to pay by paypal in advance (please wait for actual total). All payments must be made in US dolars.

RETURN SHIPPING: Priority Mail for 1 body to the 50 states with $200 insurance, MINIMUM $11.49, sometimes more. Actual shipping and handling determined by weight, zip code and insurance amount during the estimating process and just before charges are put through. Priority Mail coast to coast is usually 2-3 Day delivery. NYS residents: sales tax extra (applied to labor, parts, shipping and handling).

If your mail person just leaves packages at your door when you're not home or they don't knock or ring the bell, you may want to opt for "Signature required", which carries an extra fee.

The quickest route is to supply ALL credit card information in a letter WITH your incoming repair, or pay by paypal AFTER you get your estimate. Paypal is EASY to use and you don't need a Paypal account to use it.

1: INCLUDE 16 digit Credit Card number (Mastercard & Visa) .

( If you don't supply CC info with your repair, your estimate will be emailed to you. Then you either supply credit card info by phone or pay through paypal).

You do not need a paypal account to send a payment through paypal. If you decide to not use paypal and instead pay by credit card, we do not recommended sending cc information by email to Camtech or ANYONE for that matter. Phoning the information in is best, safest method.

2: INCLUDE Expiration date (Card valid thru MM/YY). Required.

3: INCLUDE The 3 Digit CCV security Code! Every MC / Visa Card has it. This number is found on the back of your card, inside the signature box, over at the right hand end. Required.

4: INCLUDE The 5 digit ZIP CODE your credit card bill goes to every month (applies to USA orders only). Required

Thank you for choosing CPS for your Olympus OM Repair needs! 631-424-2121

Refusing an Estimate? If you refuse the estimate, bench fee is $20 + return shipping (varies with your location). Estimates that have gone unanswered for more than 90 (ninety) days will be considered abandoned and said items may be sold to recover losses.

Also: Please do not send equipment made by other manufacturers (ie. Vivitar flash, Tamron, Sigma, Tokina lenses) as we do not repair them. We work ONLY on items made by Olympus (name ring on lenses say "Zuiko").

We accept payment by Paypal, Mastercard / Visa, Check, Money order.

Submit PAYPAL payments to : omtech1@verizon.net. No American Express, No Discover, No COD.

ACTUAL REPAIR PRICE is based on inspection. US postal money order, Mastercard and Visa and Paypal are the same as cash. Check clearing times are controlled by the processing bank and can take up to 10 business days. You may include a check with your prepaid repair. (Labor + shipping). If the total is wrong, you will receive a re-estimate in the mail.